Privacy Policy & Terms & Conditions

Privacy Policy

Elite Hyper Technology LLC (“Elite Hyper Technology”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, request information, or enquire about our telecommunications, connectivity, ICT and digital solutions.

This Privacy Policy explains how we may collect, use, store and protect information obtained through our website and business interactions.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name and job title.
• Company or organisation name.
• Business email address.
• Telephone or mobile number.
• Business address or location.
• Information submitted through enquiry or contact forms.
• Details relating to the telecom, internet, ICT or digital services you request.
• Information you voluntarily provide when communicating with our team.

We may also collect limited technical information when you visit our website, such as browser type, device information, IP address, pages visited and general website usage information.

2. How We Use Your Information

Information may be used for legitimate business purposes, including:

• Responding to enquiries and requests.
• Providing quotations and information about our services.
• Understanding your business connectivity requirements.
• Arranging service onboarding, installation or activation.
• Providing customer and account support.
• Managing communications with customers and prospective customers.
• Improving our website, services and customer experience.
• Maintaining business, operational and security records.
• Complying with applicable legal and regulatory requirements.

3. Telecommunications and Service Information

Elite Hyper Technology LLC provides technology and connectivity solutions including mobility, fixed internet and digital services. Certain services may be delivered in connection with our authorised e& partnership and may require information to be shared with relevant service providers or partners for quotation, onboarding, activation, installation, support or service administration.

4. Sharing of Information

We do not sell personal information for monetary consideration.

Information may be shared where reasonably necessary to provide requested services or operate our business, including with:

• Relevant telecommunications or technology service providers.
• Authorised business partners and service providers.
• Technical, hosting, IT and support providers.
• Professional advisers where required.
• Government authorities or regulators where legally required.

We aim to share only information that is reasonably necessary for the relevant purpose.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage, improve performance and enhance the user experience.

You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic communication or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate business records, resolve disputes, comply with contractual obligations and meet applicable legal or regulatory requirements.

8. Third-Party Websites

Our website may contain links to third-party websites or services. Third-party websites operate under their own privacy policies and terms. We are not responsible for the privacy practices or content of websites that we do not control.

9. Your Information

Depending on applicable UAE laws and regulations, you may have rights relating to your personal information, including rights concerning access, correction, deletion or processing of certain information.

Requests concerning personal information can be submitted using the contact details provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or applicable requirements. The updated version will be published on this page with a revised “Last Updated” date.

Terms & Conditions

These Terms & Conditions govern your use of the Elite Hyper Technology LLC website and your interactions with us regarding our products, services, quotations and business solutions.

By using this website or submitting an enquiry, you acknowledge that you have read and understood these Terms & Conditions.

1. About Elite Hyper Technology LLC

Elite Hyper Technology LLC is a UAE-based technology and connectivity solutions company providing telecom, ICT and digital solutions to businesses across the UAE.

Our services include business mobility, fixed internet and digital solutions, including solutions delivered through our authorised e& partnership.

2. Website Information

We make reasonable efforts to ensure that information published on this website is accurate and useful. However, website content is provided for general information and may change without prior notice.

Product specifications, availability, pricing, promotions, plans, packages, eligibility requirements and service terms may change and may be subject to additional conditions.

3. Products and Services

Services displayed on our website may include:

• Business mobile plans and mobility solutions.
• Fixed internet and fibre connectivity.
• Wireless internet solutions.
• CCTV and surveillance solutions.
• Cloud hosting and storage solutions.
• Firewall and cybersecurity solutions.
• Office productivity and digital services.
• Other telecommunications, ICT and digital solutions.

Specific services are subject to availability, technical feasibility, eligibility, applicable provider terms and the terms included in the relevant quotation or service agreement.

4. Quotations and Pricing

Any pricing, package information or promotional offer displayed on the website is subject to change and may be subject to eligibility and availability requirements.

A quotation or proposal issued to a customer may contain additional commercial terms, service conditions, taxes, installation requirements, contract periods or other applicable charges.

Where a formal quotation, order form or service agreement is issued, the terms contained in that document will apply to the relevant transaction.

5. Third-Party Services

Some telecommunications, connectivity and digital services may be provided by or through third-party providers and authorised partners.

Such services may be subject to the provider’s own terms, policies, service availability, technical requirements and acceptable-use conditions.

6. Customer Responsibilities

Customers are responsible for providing accurate and complete information when requesting services, quotations or support.

Customers must use telecommunications, internet and digital services lawfully and in accordance with applicable laws, regulations and relevant service-provider terms.

7. Website Use

You agree not to misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious software, or use the website for unlawful purposes.

Website content, including text, graphics, designs, logos and other materials, may not be reproduced, copied or commercially exploited without appropriate authorisation.

8. Intellectual Property

Unless otherwise stated, website content and materials belonging to Elite Hyper Technology LLC are protected by applicable intellectual property laws.

Third-party trademarks, names and logos remain the property of their respective owners.

9. Availability and Service Changes

We may modify, suspend or discontinue website content, features or information from time to time.

Service availability may depend on network coverage, infrastructure, technical feasibility, third-party provider availability, customer location and other operational factors.

10. Limitation of Liability

To the extent permitted by applicable law, Elite Hyper Technology LLC shall not be responsible for indirect or consequential losses arising solely from the use of this website or reliance on general website information.

Nothing in these Terms & Conditions is intended to exclude or restrict liability where such exclusion or restriction is prohibited by applicable law.

11. External Links

Our website may contain links to websites operated by third parties. These links are provided for convenience and information. We do not control and are not responsible for third-party websites, their content, availability or policies.

12. Changes to These Terms

Elite Hyper Technology LLC may update these Terms & Conditions from time to time. Changes will become effective when the updated terms are published on this page.

13. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws and regulations of the United Arab Emirates.

Any disputes relating to these Terms & Conditions shall be subject to the applicable jurisdiction of the United Arab Emirates, unless otherwise agreed in a written contract.

Contact Us

If you have questions regarding this Privacy Policy, Terms & Conditions, our services, or the information we hold about you, please contact us.